Privacy Policy – E-butta
Effective Date: 01/08/2026
Last Updated: 01/08/2026
E-butta ("E-butta", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how E-butta collects, uses, stores, and protects information when you use the E-butta mobile application, website, and related delivery services.
By using E-butta, you agree to the practices described in this Privacy Policy.
1. About E-butta
E-butta is an online delivery platform that enables users to discover and order products such as groceries, vegetables, food, medicines, and other available products from participating vendors and have them delivered to a selected delivery address.
Our primary use of user information is to process orders, coordinate deliveries, communicate with users, and provide and improve our services.
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2. Information We Collect
Depending on how you use E-butta, we may collect the following information.
A. Personal Information
When you create an account or place an order, we may collect:
- Name
- Mobile phone number
- Email address, where provided
- User account information
- Delivery address
- Billing information
- Order history
- Information provided when contacting customer support
B. Location Information
E-butta may request access to your device location when necessary to provide delivery-related functionality.
Location information may be used to:
- Help identify your delivery location
- Select or confirm your delivery address
- Help vendors and delivery personnel fulfil your order
- Provide accurate delivery services
- Improve delivery coordination
- Display relevant services available in your area
Location access is used only for legitimate app functionality and is not intended for advertising purposes.
If location permission is requested, you may control the permission through your device settings. Google Play treats location data as personal and sensitive information and requires apps to request only the minimum scope necessary for their functionality.
C. Order and Transaction Information
When you place an order, we may collect information such as:
- Products ordered
- Quantity and order value
- Delivery address
- Order date and time
- Order status
- Delivery instructions
- Payment status
- Refund or cancellation information
Where payment services are provided through third-party payment processors, payment information may be processed directly by those providers according to their respective privacy policies.
D. Device and Technical Information
We may automatically receive limited technical information required to operate and secure the application, such as:
- Device type
- Operating system
- App version
- IP address
- Device identifiers where technically required
- Crash and diagnostic information
- Network information
- Application usage information
We do not use such information to collect unnecessary personal information.
E. Information You Provide Voluntarily
You may provide additional information when you:
- Contact customer support
- Submit feedback or reviews
- Report an issue
- Participate in promotions
- Communicate with vendors or delivery personnel through permitted app features
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3. How We Use Your Information
We use collected information for legitimate business and service purposes, including:
Order Processing
To:
- Accept and process orders
- Confirm your order
- Prepare your order
- Calculate applicable charges
- Process cancellations, refunds, and adjustments
Delivery Services
Your relevant information may be provided to vendors and delivery personnel when necessary to complete your order.
This may include:
- Your name
- Delivery address
- Contact number
- Order details
- Delivery instructions
- Relevant location information
This information is used to ensure that your order reaches the correct destination.
Communication
We may use your contact information to send:
- Order confirmations
- Order status updates
- Delivery updates
- Important account notifications
- Customer support communications